AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI chatbots are no longer just tools that answer questions. They are engineered to feel like attentive companions, shaping ...

First DVC company in the world to introduce a new platform feature brings sign language AI into large-scale, real-world customer service By integrating sign language AI as a native part of our ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...

Companies use often-annoying chatbots to interact with customers. So here is what’s on my tech wish list: my own chatbot whose job is to deal with those annoying company bots. All the reasons ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...