Finding new clients can take up a significant amount of time and energy in your business. And once you get them, you have to keep them. That's where client engagement becomes paramount. Engagement is ...

When people seek out the services of a lawyer, they’re not usually in the best state of mind. They have an unpleasant problem to solve, and they likely have some preconceived notions about what it’s ...

Scarsdale resident Benjamin Morris is an IBM senior client engineering manager who focuses on artificial intelligence. The team he leads at IBM helps co-create innovative solutions with clients, ...

Forbes contributors publish independent expert analyses and insights. I am a behavioral statistician sharing my research in leadership development. In 1998, Rucci, Kern and Quinn wrote the very ...

In today’s fast-moving business world, the mode of engagement for B2B has moved a long way past traditional sales engagements. By now, each organization should have created confidence in the delivery ...

Jaqueline Russon, customer engagement manager at Advance Housing and Support, considers the importance of engaging with customers to improve services #UKhousing Our customer engagement plan sets all ...