9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

This payment processor, one of the largest in the U.S., turned to an IVR system hosted by Corvisa when traditional offerings didn't pass muster. If you ever pay your bills via phone, then perhaps ...

Tom Milligan: Quite literally, any/all call center systems can be run as a hosted application. CRM, sales force automation, help desk/tech support, and the traditional contact center features: IVR, ...

It shouldn't surprise anyone that purveyors of hosted speech recognition systems see a trend toward hosting, but they may actually be right. Hosted (as opposed to premise-based) speech services can be ...

The global market for interactive voice response (IVR) systems is projected to reach $2.78 billion by 2017, according to new research from Global Industry Analysts (GIA). The growth, which is expected ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

Contact Solutions, a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly announced its commitment to ...

It's been an amazing couple of years for hosted/cloud-based contact center solutions. Vendors from most of the contact center technology sectors have entered the market. End users can now acquire all ...