Starwood Hotels & Resorts Worldwide Inc has begun the process of implementing an innovative smartphone-based system that will allow customers to check-in and access their hotel room via an easy-to-use ...

Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry. While check-in kiosks and other methods of ...

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest. Accor, ...