If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a popular ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Natural language IVR can boost the agent and customer ...

This study evaluated a computer-scripted, IVR-formatted survey, the UAC-IVR, designed to collect self-reported use of health services. When compared with actual medical records, IVR responses tended ...

Post-call surveys are feedback mechanisms companies use to collect customer opinions and insights following interactions with their call centers or customer service departments. Live telephone survey ...