In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

Systems management tools will automatically track your IT assets and help you plan requirements to meet demand. Discover the best in the business. Businesses buy IT systems to improve productivity and ...

With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

In the past, IT operations teams worked on the principle of issue resolution. A business user would raise an issue in an IT Service Management system (ticketing system). It would be assigned to a team ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

In my last article, I discussed machine-induced noise, and in the article before that, we discussed the requirement for eliminating noise necessary to embark on AI- and ML-based transformation. Now ...