During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

WhitBEE, a self-service AI-Powered chatbot that can answer questions, guide visitors to the right resources and make finding ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

What began as a simple attempt to delete an account quickly spiraled into a frustrating marathon of chatbots, customer ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

What started as a simple click to delete turned into a time-consuming battle with chatbots, customer service, and outdated ...

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...

Original survey data shows that nearly nine out of 10 consumers prefer to speak with a human representative over an AI ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.