Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Bullitt County Emergency Management says they've been busy trying to keep people safe during the winter storm.

Mayor Brandon Scott issued an executive order on Friday declaring a state of emergency in Baltimore and outlined the city’s ...

Guilford County Emergency Management is working closely with Duke Energy and High Point Energy and is actively monitoring ...

The National Science Foundation announced on Friday that it will consider proposals for new private or public ownership to ...

As Middle Tennessee braces for an onslaught of freezing rain and ice, warming shelters are being activated for those in need.

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

This is an AI generated image, designed conceptually by Dan Stoneking. Not everyone who works in emergency management has spent time inside an Emergency Operations Center. Yet the EOC is where wide ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Customer escalations represent some of the most critical moments in any call center operation. They are high-stakes interactions that can either salvage deteriorating relationships or cement customer ...

Some companies want you back in the office now that COVID-19, social distancing, masking and other such from a few years ago are fading in our rear-view mirror. Several larger employers are telling ...

Good day, ladies and gentlemen, and welcome to Amadeus Third Quarter 2025 Results Conference Call. [Operator Instructions]. I would now like to turn the conference over to Luis Maroto, President and ...