APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges.

In this video, APQC's Jonathan Kraft navigates APQC’s Process Classification Framework (PCF)®, showing you how to access it, the different versions available, and how to put it into action to improve …

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

Dec 4, 2025 · APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management …

Mar 31, 2025 · APQC’s Certified Process Manager (in-person) and Certified Framework Professional (virtual) courses are intensive, 3-day programs that equip professionals with globally recognized, …

APQC’s Knowledge Management Certification (in-person) and Knowledge Transfer Certification (virtual) courses are intensive, 3-day intensive programs that equip professionals with globally recognized, …

APQC conducts research to discover and document world-class business practices, share proven methodologies and processes, and assist organizations around the world in adapting them.

Our members use APQC resources to assess performance, validate positions, fix problems, and develop professionally. As a member-based nonprofit, members and clients look to APQC to provide …

APQC is a go-to source for industry frameworks. More Industry-Specific Versions Consumer Electronics Download Now